What does Rinnai Tankless Water Heater Error Code 10 mean?

An Error Code 10 on your Rinnai Tankless Water Heater usually means there’s a problem with the venting system. There may be debris blocking the vents or there could be an issue with how the vents were installed.

There are a few things you can do yourself to see if a simple solution will fix your Error Code 10 problem. If these options don’t work, it’s time to call a professional Rinnai tankless water heater expert at Full Stack Plumbing.

Contact us today to schedule an appointment with a Durham, Raleigh, Cary, Chapel Hill, Carrboro, or Pittsboro Plumber.

What to Do if Error Code 10 Shows Up on Your Rinnai Water Heater Readout

A morning of suddenly cold showers may send you running to check your Rinnai water heater. Your unit’s computer screen may show an error code, communicating to you that there’s a problem. If an Error Code 10 appears, it could just be a glitch in the pc board (circuit board). You can try turning the water heater off for a short time and then back on. This might reset the readout back to normal and allow the hot water to flow again. You should also check your ventilation system for any obvious obstructions. Bugs and other debris can sometimes be located and removed to restore the full operation of your tankless water heater. Once you’ve tried these options with no success, you should call the skilled Rinnai water heater professionals at Full Stack Plumbing. Going any further with self-repairs can void your manufacturer’s warranty. And if you don’t have plumbing experience, you could do more damage or even get yourself hurt.

Rinnai Tankless Water Heater Error Code 10 Issues

Your Full Stack Plumbing expert checks several potential issues for you. An Error 10 Code often flashes when there’s something wrong with the ventilation system running from a Rinnai tankless water heater. But there are other reasons you might see this error message. These are a few of the most common issues that can cause a tankless water heater to shut down:
  • Ventilation System Blockage – Debris can build in vent/intake pipes. Build-up can also affect a burner manifold.
  • Venting Improper Installation – Venting ducts may not fit together the right way. Sealant may have been used improperly.
  • Circuit Board Malfunction — A problem with the circuit board that runs the water heater could be faulty. A dip switch may be left on the wrong setting.
  • Improper Manifold Settings – Manifolds can regulate the amount of gas or water that flows in or out of your tankless unit. A problem can lead to a system shutdown and an error code.
These are just a few of the issues that your plumber will be checking. Full Stack Plumbers will look for the simplest and easiest solution first. We don’t want to charge our customers for repairs and parts they don’t need. However, if the issue is a bigger problem, we will discuss the solution with you and be ready to take on a larger repair project.

Expert Rinnai Tankless Water Heater Repair at Full Stack Plumbing

Our expert plumbers are ready to take action if your family suddenly loses hot water. We can tell you what error codes mean and get to work resolving the issue. We are locally owned, and our staff is fully licensed and certified. Full Stack Plumbing offers affordable prices. We also practice transparent pricing. This means you’ll know what you’re paying for and what services you’ll get for your money.

Contact Full Stack Plumbing for Rinnai Water Heater Repair

If your Rinnai tankless water heater suddenly stops working and flashes an error code, don’t hesitate to call the experts at Full Stack Plumbing. Our team of licensed, trained, and fully insured plumbers handles Rinnai water heater repairs and installations in the triangle area, including Chapel Hill, Carrboro, Pittsboro, Raleigh, and Durham. Don’t suffer through any more cold showers! Contact us today to schedule an appointment.

You Can Count On Us

Unparalleled Quality with Transparent Pricing

These are our core values, and this is how we build relationships built on trust. We are not a traditional plumbing company, we are associate owned which means that we will always provide you with exceptional service, innovative practices & fair pricing. As water flows, it can cause systems to break down or backup, that’s why Full Stack Plumbing is always on call for all of your plumbing needs in Pittsboro. Simply stated, Full Stack Plumbing will always keep you in the flow.

  • Local and Fair Pricing
  • Efficient Processes
  • Exceptional Customer Service
  • Transparency and Trust

At your Service

You'll Love Our Process

1

Schedule Your Service

When you reach out to us via phone or online through platforms like Yelp, Facebook, or our website, our friendly customer service team will promptly gather your details and help you book a convenient appointment. Choose from our morning or afternoon service windows, and receive immediate confirmation through text.

2

Meet Your Technician

On the day of your service, you’ll get a text with your technician’s name and photo, letting you know they are on their way and will arrive within 30 minutes. Our expert technicians will assess the issue and provide you with transparent estimates for different options (good, better, best) without any obligation. If you decide to proceed, we aim to complete most repairs or installations the same day.

3

Complete and Review

Once the work is completed to your satisfaction, simply finalize the payment using a card or check—whichever suits you best. We don’t accept cash for security reasons. After service, we’ll send an invoice and a request for feedback via email, ensuring everything meets your expectations.

Our Happy Customers

See What Clients Say About Us

Don’t just take our word for it! Read on to see what our satisfied customers have to say about their experiences with us. From our honest pricing to our exceptional service, discover why residents choose us as their trusted local plumber time and time again.
B CM
B CM
14:31 18 Apr 25
These guys are always the best - I'd give 10 stars if I could!
Lynn Franks
Lynn Franks
21:12 17 Apr 25
I was able to book a same day appointment online ! I received a text when JJ was on his way. He was friendly, polite and professional. He explained my options and gave me an estimate of cost prior to beginning the work. He completed the work we agreed upon in a timely manner. I would recommend him and Full Stack! They will be my new go to plumber!
Amy Strunk
Amy Strunk
20:13 16 Apr 25
JJ was kind, friendly and knowledgeable. We discussed the issue, he was quick to evaluate and fix it. I'd call them again!
Kathleen Seligson
Kathleen Seligson
18:44 16 Apr 25
Corey was personable as well as professional.
Timothy Reveri
Timothy Reveri
20:16 15 Apr 25
Hired Fullstack for a water heater flush. Peyton did an outstanding job, and even fixed our toilet for free. Will definitely do business with them again.
Roy Baroff
Roy Baroff
17:16 15 Apr 25
Very detailed and rechecked connections.
FJ Magee
FJ Magee
01:24 12 Apr 25
Outstanding customer focus and service. Above and beyond. Professional, friendly and highly knowledgeable. Definitely earned repeat business and I will refer to anyone looking for a plumbing services in the Chapel Hill area.
Mark Morton
Mark Morton
13:43 10 Apr 25
As usual the interaction was great. The technicians were prompt and efficient and tolerated my yammering which is not easy. Highly recommend this company.
Jennifer Pavao
Jennifer Pavao
00:39 10 Apr 25
Full Stack Plumbing is top notch! We had a leaking outside hydrant. JJ arrived on time, quickly diagnosed the problem and recommended a course of action. It required reworking the water supply and replacing hydrant. We are very satisfied with the work. Thank you JJ and Full Stack Plumbing!
Alaina Hunt
Alaina Hunt
15:52 07 Apr 25
Ruben was super helpful and nice.
js_loader

Ready to Schedule a Service?

We will be on-site to get your kitchen or bathroom functioning properly as if there was never a problem to begin with.

Scroll to Top

Full Stack Plumbing & Well Membership

Plumbing Peace of Mind

Prevention is better than costly repairs!

Our membership program is designed to give homeowners peace of mind and to keep your home’s plumbing system operating efficiently. Prevention is always better than costly repairs!

Special Offers

Up to $300 Off

Water Heaters and Whole house Filtration